Avrenim Group Privacy Policy

Policy Scope

This privacy policy aims to provide all the necessary information with regards to how Avrenim Group (and its subsidiaries), of Royal Liverpool University Hospital, Estates House, 50a Prescot Street, Liverpool, United Kingdom, L7 8YE processes client data.

We respect your right to privacy and continuously strive to ensure that all of the data that we collect and store for our clients is done so securely and is properly protected.

We will only use information that you provide to us in line with the General Data Protection Regulations (GDPR) 2018.

Definitions

Processing – includes any way data is used including collection, storage, disclosure and destruction.

Data subject – describes the person the data is about

Data controller – is the company that holds the data

Data processors – are those that process the data

  1. What data will we collect and why?

As a prospective client or customer you will provide us with information either via LinkedIn, by filling in a form on our website or by contacting us by telephone, email or in person to enquire about our services. This may include name, telephone number, email address and details of the nature of your enquiry. This information will be used solely to contact you regarding the level of service you require from us or to discuss what support can be provided. We do this in order to meet our obligation, for example if your enquiry is in relation to the provision of works.

Any additional information sent to us would be sent to us via email and stored securely by us electronically which is only shared with internal staff.

If you decide not to use our services, we would keep your data on file for 6 months. After this time all of your data would be deleted.

As a client, any information you provide to us will be stored securely, electronically by us for the length of time you continue to use our services.

We may from time to time use your details to contact you regarding offers/new products provided. This would be done as a legitimate interest for other potential services available to you as a client or customer of Avrenim Group.

When you cease to be a client or customer we will keep any information you have provided to us for 6 years after the date the contract ends. This enables us to fulfil our legal obligations under the GDPR and any other relevant laws.

  1. Who do we share your data with?

From time to time we will share your details with external partners, eg our accountants/insurers to provide administrative support.

Client data is also shared with our IT Provider, Vigo IT to enable us to provide a high level of service.

It may be necessary for us to share any client details to fulfil any legal obligations.

We do not transfer your data outside of the European Economic Area.

  1. What are your rights?

As a data subject you have the following rights under the GDPR;

  1. How can you access your data?

Under the GDPR you have the right to ask for a copy of any personal data we hold. To do this please contact Avrenim Facilities Management, Royal Liverpool University Hospital, Estates House, 50a Prescot Street, Liverpool, United Kingdom, L7 8YE. We will then provide this information to you free of charge and within 30 days, unless the request is complex, or you have made a request numerous times, then this could be extended.

  1. Your Right to Complain

If you have a complaint about how we use your information we would like you to raise it with us first. We would like to be given the opportunity to put it right. However, you can also contact the Information Commissioners Office via their website at www.ico.org.uk/concerns or write to them at:

Wycliffe House, Water Ln, Wilmslow SK9 5AF

  1. Changes to this policy

We may change this policy from time to time. Any changes will be updated as required on our company website.